Refund and Returns Policy

Effective Date: July 7, 2021

At Liquidation Wholesale Hub, customer satisfaction is important to us. Because we specialize in liquidation merchandise, including customer returns, overstock, shelf pulls, closeouts, and surplus inventory, our return policy differs from that of traditional retail stores. Please read this policy carefully before placing an order.

Returns

Due to the nature of liquidation merchandise, all sales are generally final. Product conditions may vary, and items may show signs of previous handling, damaged packaging, or missing original packaging.

We do not accept returns or exchanges unless:

You received the wrong item.
Your order arrived significantly different from the product description.
Your order was damaged during transit.

Reporting an Issue

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and its packaging.
Any supporting documentation that may help us review your claim.

Claims submitted after 48 hours may not be eligible for review.

Refunds

If your claim is approved, we may, at our discretion:

Issue a full or partial refund.
Replace the item (if available).
Provide store credit for a future purchase.

Approved refunds will be processed to the original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Non-Returnable Items

The following items are generally not eligible for return or refund unless required by applicable law:

Liquidation pallets
Truckload purchases
Overstock inventory
Customer return merchandise
Shelf-pull merchandise
Clearance and closeout items
Products sold “As Is” or marked as final sale

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of our error or a verified shipping-related issue.

Customers are responsible for return shipping costs unless we determine that the item was shipped incorrectly or arrived damaged due to carrier handling.

Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with your order, please contact us:

Liquidation Wholesale Hub

Email: info@liquidationwholesalehub.shop

Phone: +1 (631) 352-2359

Location: United States